Terms & Conditions
Last updated: September 17, 2026
Preamble
These Terms & Conditions (“Terms“) constitute a legally binding agreement between the customer availing taxi/cab booking services (“Customer,” “you,” or “your“) and Solanki Taxi Service, having its registered place of business at 37, Vishwanathpuram Vikas Nagar, Badaun Road, Near Fauji Ki Taal, Bareilly, Uttar Pradesh – 243001 (“Company,” “we,” “us,” or “our“). By making a booking with the Company — whether by telephone, WhatsApp, website inquiry, or any other communication channel — the Customer confirms that they have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, please refrain from booking or availing any service through the Company.
1. Definitions
1.1 “Booking” means a confirmed request for taxi/cab service, evidenced by the Company sharing vehicle and driver details with the Customer.
1.2 “Vehicle Owner” means the individual or entity that owns, registers, and/or operates the vehicle deployed for a Booking, whether or not that person is also the driver.
1.3 “Driver” means the individual operating the vehicle for the duration of the trip.
1.4 “Services” means the taxi/cab booking facilitation services offered by the Company, including one-way taxi, round-trip cab, outstation travel, airport transfer, local taxi, corporate cab, tour packages, and group vehicle rental (Tempo Traveller/Urbania Traveller), as described on the Company’s website.
1.5 “Trip” means the specific journey undertaken by the Customer pursuant to a Booking.
2. Nature of Service — Facilitator Role
2.1 The Company operates as a taxi booking and coordination service. The Company arranges, coordinates, and facilitates the availability of a Vehicle Owner/Driver to perform the Trip requested by the Customer.
2.2 The Vehicle Owner and Driver engaged for any Trip may be independent third parties, and the contract of carriage for the physical transportation of the Customer is between the Customer and the Vehicle Owner/Driver providing the vehicle, facilitated by the Company.
2.3 Nothing in these Terms shall be construed as making the Company a common carrier, insurer, or guarantor of the Vehicle Owner’s or Driver’s conduct, the vehicle’s roadworthiness, or the safety of the Trip, except to the extent expressly stated in these Terms.
3. Booking Procedure
3.1 A Booking may be requested by phone or WhatsApp at 09675549325, or through an inquiry submitted via the Company’s website.
3.2 A Booking is deemed confirmed only upon the Company communicating vehicle and driver details to the Customer. Until such confirmation, no Booking shall be treated as accepted by the Company.
3.3 The Customer is responsible for providing accurate information at the time of Booking, including pickup location, destination, date and time of travel, number of passengers, luggage requirements, and vehicle preference. The Company shall not be liable for any inconvenience, delay, or additional cost arising from inaccurate or incomplete information supplied by the Customer.
4. Fares and Charges
4.1 One-way and airport transfer fares are route-specific and shall be communicated to the Customer at the time of Booking based on the pickup location, destination, and vehicle category selected. Such fares are not pre-published fixed rates and may vary between routes.
4.2 Round-trip fares shall be calculated on a per-kilometer basis, subject to a minimum billing of 300 km per day of travel. Toll charges, state entry tax, driver allowance (DA), night halt charges, parking fees, and monument/entry fees, where applicable, shall be borne additionally by the Customer.
4.3 Tour and multi-city package fares shall be calculated on a per-day basis, inclusive of up to 250 km of travel per day. Distance travelled in excess of the included limit shall be charged at the prevailing round-trip per-kilometer rate.
4.4 The Company reserves the right to revise fares from time to time based on fuel prices, route conditions, vehicle availability, season, and other operational factors. The fare communicated and accepted at the time of Booking confirmation shall be binding for that Trip, subject to Clause 4.5.
4.5 Any change in pickup location, destination, route, waiting time, or duration requested by the Customer during the Trip may result in a revised fare, to be communicated by the Driver or the Company.
4.6 All applicable taxes, where levied, shall be borne by the Customer unless otherwise stated at the time of Booking.
5. Payment
5.1 Payment shall be made in the manner agreed upon at the time of Booking (cash, UPI, or such other mode as the Company may accept from time to time).
5.2 Full payment of the confirmed fare and any additional charges (toll, parking, DA, extra km, etc.) is due upon completion of the Trip, unless otherwise agreed in writing.
5.3 The Company reserves the right to require an advance payment or booking deposit for certain Trips, particularly outstation or multi-day tours, which shall be communicated at the time of Booking.
6. Cancellation and Refund Policy
6.1 A cancellation made 24 hours or more prior to the scheduled Trip shall be eligible for a full refund of any advance paid.
6.2 A cancellation made between 12 and 24 hours prior to the scheduled Trip shall be eligible for a 50% refund of any advance paid.
6.3 Once the Company has assigned and communicated Driver and vehicle details to the Customer, the Booking shall be treated as non-refundable, save at the sole discretion of the Company in exceptional circumstances.
6.4 Refunds, where applicable, shall be processed within a reasonable time to the original mode of payment, unless otherwise agreed.
6.5 The Company reserves the right to cancel a Booking prior to commencement of the Trip in circumstances including but not limited to vehicle unavailability, Driver unavailability, or force majeure events under Clause 12, in which case any advance paid by the Customer shall be refunded in full.
7. Luggage, Pets, and Prohibited Items
7.1 Standard luggage carrier usage is included at no additional charge, subject to reasonable limits communicated at the time of Booking.
7.2 Carriage of pets is permitted subject to a minimum cleaning charge of ₹500, and any damage caused to the vehicle by a pet shall be billed to the Customer at actual repair/cleaning cost.
7.3 The Customer shall not carry any item that is illegal, hazardous, flammable, or otherwise prohibited under applicable law. The Company and the Vehicle Owner/Driver reserve the right to refuse carriage of any such item and may terminate the Trip without refund if such items are discovered.
8. Vehicle and Driver Assignment
8.1 Assignment of a specific vehicle model and Driver is subject to availability at the time of Booking. Where the exact requested vehicle model is unavailable, the Company may, with notice to the Customer, substitute a vehicle of an equivalent or higher category at no additional cost to the Customer, or of a lower category with a corresponding fare adjustment.
8.2 The Company undertakes reasonable efforts to engage Vehicle Owners and Drivers holding valid documentation (registration, permit, driving licence, fitness certificate, and insurance) as required under the Motor Vehicles Act, 1988, and rules made thereunder. The Customer may request to view such documentation prior to commencement of the Trip.
9. Customer Conduct and Responsibilities
9.1 The Customer shall behave in a lawful and respectful manner towards the Driver and shall not cause damage to the vehicle. Any damage caused by the Customer or their co-passengers shall be billed at actual repair cost.
9.2 The Customer is responsible for ensuring valid travel documents (identity proof, permits, tickets, etc.) required for the Trip, including for pilgrimage or interstate travel where applicable.
9.3 The Company and the Driver reserve the right to refuse or discontinue a Trip where the Customer’s conduct is abusive, unlawful, or endangers the safety of the Driver, vehicle, or other passengers, without any obligation to refund the fare for the completed portion of the Trip.
10. Limitation of Liability
10.1 The Company’s role is limited to facilitating the Booking and coordinating the availability of the Vehicle Owner/Driver. The physical carriage of the Customer is undertaken by the Vehicle Owner and Driver.
10.2 The Company shall not be liable for any accident, injury, death, theft, loss, or other mishap occurring during the course of the Trip. Liability for any such event shall rest exclusively with the Vehicle Owner, the Driver, and/or the concerned motor insurance company, as applicable under the Motor Vehicles Act, 1988, and the terms of the relevant insurance policy. The Company is not a party to, and assumes no responsibility for, any claim arising from such events.
10.3 The Company does not itself insure the vehicle, Driver, or Customer. Vehicles engaged for Trips are expected to carry valid third-party and/or comprehensive insurance as mandated by law; however, the adequacy, validity, or claim-settlement outcome of such insurance is the responsibility of the Vehicle Owner and the concerned insurance company, and the Company makes no warranty in this regard.
10.4 The Company shall not be liable for delay, inconvenience, or loss caused by traffic conditions, weather, road closures, mechanical breakdown, strikes, government restrictions, or other circumstances beyond its reasonable control (see also Clause 12 — Force Majeure).
10.5 The Company shall not be liable for loss of, or damage to, personal belongings left in the vehicle. Customers are advised to check the vehicle for their belongings before disembarking.
10.6 To the maximum extent permitted by applicable law, the Company’s aggregate liability, if any is established, in connection with any Booking shall not exceed the amount of the booking fee actually paid by the Customer for that specific Trip.
11. Indemnity
11.1 The Customer agrees to indemnify and hold harmless the Company, its founder, and its representatives from and against any claims, damages, losses, or expenses arising out of (a) the Customer’s breach of these Terms, (b) the Customer’s unlawful conduct during a Trip, or (c) any misuse of the Services by the Customer.
12. Force Majeure
12.1 The Company shall not be held responsible for any failure or delay in performance of its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to natural disasters, extreme weather, government orders or curfews, road blockades, strikes, civil unrest, pandemics, or vehicle breakdown that could not reasonably have been foreseen.
13. Amendments
13.1 The Company reserves the right to amend, modify, or update these Terms at any time. The revised Terms shall be published on the Company’s website with an updated “Last updated” date and shall apply prospectively to Bookings made thereafter.
14. Severability
14.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent court or authority, the remaining provisions shall continue in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it enforceable.
15. Entire Agreement
15.1 These Terms, together with any specific booking confirmation communicated to the Customer, constitute the entire agreement between the Customer and the Company with respect to the Services, and supersede all prior understandings, whether oral or written, relating to the same subject matter.
16. Governing Law and Jurisdiction
16.1 These Terms shall be governed by and construed in accordance with the laws of India.
16.2 Subject to applicable consumer protection law permitting the Customer to approach a forum of their choice, any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts/consumer forums at Bareilly, Uttar Pradesh.
17. Grievance Redressal
17.1 Any complaint, grievance, or dispute relating to a Booking should first be raised directly with the Company at the contact details below, so that the Company may attempt to resolve the matter amicably before any other recourse is pursued.
18. Contact Information
For any questions, clarifications, or grievances regarding these Terms & Conditions, please contact:
Solanki Taxi Service 37, Vishwanathpuram Vikas Nagar, Badaun Road, Near Fauji Ki Taal, Bareilly, Uttar Pradesh – 243001 Phone / WhatsApp: 09675549325